Q: I think that In-Home Pet Sitting is the perfect solution for me and for my pets, how do I obtain your services?
A: You can call Royalty Pet Sitters at (509) 545-0866 to request a Meet n’ Greet or click this link to request more information. Before the Meet and Greet we will obtain information to create a personalized pet care plan and routine. Then we will come to your home, meet you and your pet family, and learn about your pets’ likes. With the information before and during the Meet and Greet we create a custom pet care plan to pamper your pets and ensure that they feel loved. We give them the Royal Treatment!
Q: Can I tip my Pet Sitter?
A: Tips are never expected, but are greatly appreciated. You can add a tip to your payment or leave a cash tip. We divide tips according to who does your pet care by each visit. Tips are 100% given to the Pet Sitter caring for your fur kids. Our pet sitters are grateful for tips.
Q: I prefer using a service that is bonded and insured, are you?
A: Royalty Pet Sitters, LLC is a bonded and insured Professional Pet Sitting service. We are licenced to conduct business in Washington State. We have been providing Professional Pet Sitting service to the Tri-Cities area since 2006. Our staff of Pet Sitters have passed a background check, receive hands-on training and are Pet First Aid trained.
Q: Why should I choose In-Home pet sitting over a kennel or boarding?
A: Royalty Pet Sitters provides superior service in your home. Pets thrive on a familiar routine and they are most comfortable with the sights and smells of home. When you are away, we are there for you and pamper your precious pet family. We offer one-on-one care with individualized care for each pet. You will enjoy avoiding specific drop off and pick up times and avoiding vaccinations for your pets before your vacation.
Q: What kind of pets does Royalty Pet Sitters care for?
A: We care for dogs, big and small. We do NOT discriminate against any breeds. We have clients that have been turned away from multiple pet sitters simply because they have a Pit Bull. We happily care for all breeds. Our Pit Bull clients know they are sweet, cuddly lap dogs! We love to cuddle cats and small caged animals, too. We are experienced in caring for fish and exotics, such as chinchillas, guinea pigs, ferrets, and hedgehogs. We also care for farm animals such as horses, goats, pigs, chickens, ducks, cows, and donkeys!
Q: Do you have references?
A: We have a page on our website dedicated to letters and comments from our happy clients. Visit our Testimonials page to read them!
Q: What is the earliest and latest you can visit?
A: Our earliest visit is 6 A.M. and latest is 9 P.M. Special arrangements outside the normal service hours may be available. Contact us for more information.
Q: Are your Sitters background checked?
A: Yes, we use a service to conduct a criminal background check for each pet sitter before they are hired. We also have each new hire complete a drug screen for illicit drugs and prescription drugs that are often abused.
Q: Do you offer house sitting where you visit my home to check my mail and make sure our home is safe?
A: Yes, please see Castle Watch service on our Services page for more information.
Q: What if my pet sitter becomes ill or has an emergency?
A: All of our staff are trained to provide back up service in the event of an emergency or illness. We will never cancel your pet care if someone is sick or has an emergency.
Q: What types of medicines do you administer?
A: We are experienced in administering pills, injections, ointments and drops.
Q: Can you administer medicine on a specific schedule?
A: Yes, we can work your visits around the medication schedule your Veterinarian has prescribed.
Q: What will you do if my pet becomes ill while I am away?
A: We are American Red Cross Pet First Aid trained and always have your pet’s health and safety in mind. In the case of a life threatening illness or injury we will attempt to stabilize your pet and seek professional treatment immediately. We will attempt to contact you and your emergency contact immediately. In non-life threatening situations we will contact you with a recommended plan of action. Unless specifically directed otherwise we will err on the side of caution and seek treatment for your pet.
Q: What forms of payment do you accept?
A: Debit cards, credit cards, checks, Apple Pay, or cash are accepted. We are able to set up your checking account as a bill pay to debit your checking account like a debit card or electronic check.
Q: When is payment due?
A: Payment is due upon departure. We accept credit, debit, checks, and cash. **New clients are required to pay during the Meet and Greet.
Q: Can you train my dog?
A: We can work with your dog to reinforce training, but we are not qualified dog trainers. We recommend Al White with Al White’s Dog Training. He can be reached at (509) 542-8222. Please let him know Royalty Pet Sitters referred you!
Q: What special steps do you take for a shy cat?
A: We have found that spending the full visit in the home and waiting for the shy cat to become comfortable works great. It is quite a feeling of success when that shy cat comes and rubs your leg for the first time!
Q: Can you keep my pet at your home instead of coming to my home?
A: Due to liability concerns and insurance being price prohibitive, this service is not currently available.
Q: Do you have special policies for major holidays?
A: Holiday reservation dates incur an additional $7 per visit charge given directly to the pet sitter caring for your pets that day. Dates include: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Eve, Christmas Day.